Customer Support & FAQ
Click on a question to view the answer. Our team is available 24/7 to assist you.
🚗 What do I have to do to buy a car?+
Registration is required. Once registered, you can select and purchase any vehicle of your choice.
👤 Who can register as a member?+
Both automobile dealers and individual buyers can register. We recommend individuals review their country’s import regulations before purchasing.
📦 How many vehicles are available in auctions?+
We have regular stock available, and access to over 150,000 vehicles weekly from multiple auctions. We typically ship 2–3 RO-RO vessels and 4–5 containers monthly.
💳 What payment methods are accepted?+
We accept Bank Transfers (TT/Wire Transfer) and PayPal.
⏱ How long does delivery take?+
Delivery typically takes 4 to 8 weeks depending on shipping schedule and destination.
💰 Is there any membership fee?+
No. There are no registration fees or hidden charges.
📊 What additional charges apply?+
If the price is FOB, additional charges include freight, clearance, import duty, registration, and compliance fees.
If the price is C&F, freight charges are already included.
If the price is C&F, freight charges are already included.
🚙 Can I purchase LHD vehicles?+
LHD vehicles are rare in Japan but can be sourced from US, Korean, and European auctions upon request.
❌ Can I cancel my purchase order?+
Cancellation may incur costs depending on the stage of processing, as vehicles may need to be resold.
🔍 Do you inspect vehicles before shipping?+
Yes. All vehicles are thoroughly inspected to ensure they match specifications and condition reports.
🌐 How can I use the online auction service?+
You can access and use the auction service daily with our assistance.
📈 Can I know the expected bidding price?+
Yes. We provide historical auction data from the last 3 months to help estimate bidding prices.
🛠 Do your staff inspect vehicles before bidding?+
Yes. Our experienced professionals verify vehicle condition and specifications before placing bids.