{"id":5853,"date":"2021-01-25T07:51:51","date_gmt":"2021-01-25T07:51:51","guid":{"rendered":"https:\/\/kbjapantrading.com\/?page_id=5853"},"modified":"2026-04-08T16:11:41","modified_gmt":"2026-04-08T16:11:41","slug":"faqs","status":"publish","type":"page","link":"https:\/\/kbjapantrading.com\/pt\/faqs\/","title":{"rendered":"Faqs"},"content":{"rendered":"
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Customer Support & FAQ<\/h2>\n

\nClick on a question to view the answer. Our team is available 24\/7 to assist you.\n<\/p>\n\n

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\ud83d\ude97 What do I have to do to buy a car?+<\/span><\/div>\n
Registration is required. Once registered, you can select and purchase any vehicle of your choice.<\/div>\n<\/div>\n\n
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\ud83d\udc64 Who can register as a member?+<\/span><\/div>\n
Both automobile dealers and individual buyers can register. We recommend individuals review their country\u2019s import regulations before purchasing.<\/div>\n<\/div>\n\n
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\ud83d\udce6 How many vehicles are available in auctions?+<\/span><\/div>\n
We have regular stock available, and access to over 150,000 vehicles weekly from multiple auctions. We typically ship 2\u20133 RO-RO vessels and 4\u20135 containers monthly.<\/div>\n<\/div>\n\n
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\ud83d\udcb3 What payment methods are accepted?+<\/span><\/div>\n
We accept Bank Transfers (TT\/Wire Transfer) and PayPal.<\/div>\n<\/div>\n\n
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\u23f1 How long does delivery take?+<\/span><\/div>\n
Delivery typically takes 4 to 8 weeks depending on shipping schedule and destination.<\/div>\n<\/div>\n\n
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\ud83d\udcb0 Is there any membership fee?+<\/span><\/div>\n
No. There are no registration fees or hidden charges.<\/div>\n<\/div>\n\n
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\ud83d\udcca What additional charges apply?+<\/span><\/div>\n
\nIf the price is FOB, additional charges include freight, clearance, import duty, registration, and compliance fees.

\nIf the price is C&F, freight charges are already included.\n<\/div>\n<\/div>\n\n
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\ud83d\ude99 Can I purchase LHD vehicles?+<\/span><\/div>\n
LHD vehicles are rare in Japan but can be sourced from US, Korean, and European auctions upon request.<\/div>\n<\/div>\n\n
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\u274c Can I cancel my purchase order?+<\/span><\/div>\n
Cancellation may incur costs depending on the stage of processing, as vehicles may need to be resold.<\/div>\n<\/div>\n\n
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\ud83d\udd0d Do you inspect vehicles before shipping?+<\/span><\/div>\n
Yes. All vehicles are thoroughly inspected to ensure they match specifications and condition reports.<\/div>\n<\/div>\n\n
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\ud83c\udf10 How can I use the online auction service?+<\/span><\/div>\n
You can access and use the auction service daily with our assistance.<\/div>\n<\/div>\n\n
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\ud83d\udcc8 Can I know the expected bidding price?+<\/span><\/div>\n
Yes. We provide historical auction data from the last 3 months to help estimate bidding prices.<\/div>\n<\/div>\n\n
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\ud83d\udee0 Do your staff inspect vehicles before bidding?+<\/span><\/div>\n
Yes. Our experienced professionals verify vehicle condition and specifications before placing bids.<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n\n